At The Urban Twine, we want you to love what you wear. While we do not offer refunds, we’re happy to provide exchanges for eligible items.

📦 Returns for Exchange

• We do not accept returns for a refund.
• Exchanges are accepted within 14 days of receiving your order.
• Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.

💵 Return Shipping Fee

• A basic return shipping fee will be deducted from your exchange.
• The customer is responsible for securely packaging the item for return.

🔁 How to Request an Exchange

• Email us at theurbantwine@gmail.com within 14 days of delivery.
• Mention your order number, the item you’d like to exchange, and the reason.
• We’ll share the return process and shipping details.

❌ Non-Exchangeable Items

• Custom orders or sale items are not eligible for exchange.
• Exchanges are subject to availability. If the item is out of stock, we’ll offer store credit.

Thank you for shopping with us!